-We aim to provide a high quality of service at all times. If you would like to discuss with us how
our service could be improved or if you are dissatisfied with the service that you are receiving
please let us know by contacting Declan Connolly.

-We undertake to look into any complaint carefully and promptly and to do all we can to explain
the position to you. If we do not answer your complaint to your satisfaction you may take up the
matter with CILEX Regulation.